- +33 877 554 332
- [email protected]
- Mon - Fri: 9:00 - 18:30
LGB Rimh Counselling is committed to complying with the General Data Protection Regulation (GDPR) enacted on May 25, 2018, and to using your personal data responsibly and securely. As a counsellor, I have a legitimate interest in processing personal data to offer counselling services. This policy is meant to provide insight into the data I gather about you, how I use it, how I preserve it, and how I share it, as part of my commitment to the privacy of current and prospective clients.
Please be aware that my website contains connections to other websites that you may find interesting. I have no control over other websites, though. Therefore, I cannot be responsible for the safety and privacy of any information you supply when visiting other sites, nor are such sites controlled by this privacy statement. You must be cautious and review their privacy policies.
I may only gather personal information for appropriate and legal purposes. At each step of my interaction with you, I will only handle your data if at least one of the following requirements is met:
The only source of the personally identifiable information I gather, retain, and utilise is our discussions, emails, and phone calls.
The information others may possess is derived from our financial activities.
Regardless of whether you become a customer of my counselling service, I will utilise your personal information to begin counselling with you. I gather the majority of this information during the initial contact and consultation. I will indicate whether any of this information is optional.
The Contact Form on my website captures your name, email address, and a brief explanation of the nature of your inquiry so that I may contact you to discuss counselling and/or schedule an initial visit. Inquiries sent using the contact form on my website are emailed immediately to me, and once they have been delivered, they are erased from the website’s servers.
I will gather the following information to see if I am able to provide you counselling:
At your initial consultation, I will ask for your permission to handle your data and save information on your healthcare providers (e.g. GP). In addition, I will gather the following data:
All customers will be assigned a unique identity code inside my personal filing system, and the aforementioned information will be maintained separate from any treatment records (counselling notes).
I collect this information to better comprehend your demands and supply you with a superior level of service, and in particular for the following reason:
I maintain data in two formats.
I will save your data for varying amounts of time depending on how it is stored.
Contact information, including email addresses, SMS messages, and calendar appointments. This information cannot be completely deleted for technical reasons and will consequently remain available to a technically savvy individual until the storage device is destroyed or properly cleaned and reformatted.
I shall keep your name and number in my mobile phone’s contact list until our counselling relationship ends, at which point I will remove it. I only retain relevant messages, such as those received by either of us in relation to your appointments.
Notes and paper copies of contact information, emails, and media generated by the author. These will be destroyed seven years after counselling has concluded. Paper information obtained during the initial session will be destroyed after 14 days if you have not contacted me to organise paid sessions.
I will never use your information for marketing purposes or contact you to advertise a service unless you have provided your express written approval.
I will not transmit your personal information beyond the EU knowingly unless:
Unless exempted by the General Data Protection Regulation (GDPR), the following rights apply to your personal data:
You may withdraw permission to the use of your personal information and/or request its destruction, but this right is subject to legally prescribed limitations. You cannot demand the deletion of financial transaction records, for instance.
Please contact me if you have concerns about how your information is being stored.
My registration number with the Information Commissioner’s Office (ICO) is xxxxxx.
You have the right to file a complaint with the Information Commissioner’s Office if you are still dissatisfied.
If I must make changes to this policy that are inconsistent with the original purposes for which your data was acquired, I will tell you as soon as feasible and provide you the option to withdraw consent for the processing of your information.
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